Gambling on jjwan is meant to be entertaining. When it stops being fun — or starts affecting your finances, relationships or daily life — that is a sign to take action. This page explains the tools, controls and support available to every player on our platform.
At jjwan, responsible gambling is not a secondary consideration — it is built into the platform from the ground up. Whether you are following a PSL T20 match from Lahore, placing a live cricket bet during an ICC tournament from Karachi, or enjoying a casino session from Islamabad, we want that experience to remain within boundaries you are comfortable with.
Problem gambling is a recognised condition that can affect people regardless of income, background or how long they have been gambling. The tools on this page are here for everyone — not just those experiencing difficulties. Setting limits before you need them is one of the most effective things any player can do.
jjwan provides a full suite of player-controlled safety tools. These are available directly from your account settings panel at any time, without needing to contact support first. You are always in control.
Core principle: Gambling should be entertainment, not a way to make money, solve financial problems or escape stress. If any of those are factors in your play, please read this page carefully and consider the tools and resources listed here.
If you recognise any of the following patterns in your own behaviour, consider using the self-management tools on this page.
Every account on jjwan has immediate access to these tools — no waiting period, no support ticket required to enable them.
Set a maximum amount that can be deposited into your jjwan account per day, per week or per month. All limits are denominated in PKR. A limit reduction takes effect immediately. An increase requires a minimum cooling-off period before it becomes active — giving you time to reconsider.
Cap the total amount you are prepared to lose in a set period. Once your loss limit is reached, further bets cannot be placed until the limit period resets. You can always reduce your loss limit immediately. Increasing a loss limit is subject to the same cooling-off period as deposit limit increases.
Define how long any single session on jjwan should last. When the session duration you have set is reached, you will receive an on-screen notification. Shorter, structured sessions are a proven responsible gambling practice that helps players maintain perspective on their activity.
Take a structured break from betting without closing your account permanently. Cool-off periods range from 24 hours to 6 weeks. During a cool-off, your account is restricted from placing bets. You can still log in to view your transaction history and existing account information.
Request a formal self-exclusion that blocks your account for a minimum of six months, up to five years or permanently. During self-exclusion, account access is blocked, all promotional communications cease immediately, and jjwan will take reasonable steps to prevent the creation of new accounts under the same identity.
You can opt out of all promotional communications from jjwan at any time. This includes bonus offer emails, SMS notifications and in-app promotional messages. Marketing opt-out is processed immediately and does not affect your account access or any active balances.
Setting limits on your jjwan account takes under two minutes. You do not need to contact support — the controls are available directly in your account settings panel. Here is how to access and apply them.
Limit reductions are always effective immediately. Limit increases require a defined cooling-off period — this is intentional and is there to protect you.
Access your account using your registered credentials. If you have forgotten your password, use the account recovery option on the login page.
From your account dashboard, open the account settings or profile menu. Look for the "Responsible Gambling" or "Player Safety" section within settings.
Choose from deposit limits, loss limits, session timers, cool-off periods or self-exclusion. Each tool has its own configuration panel with clear instructions.
Enter the PKR amount (for financial limits) or the time duration (for session and cool-off tools). All values should reflect what is genuinely comfortable and sustainable for you.
Confirm your selection. Reductions take effect immediately. You will receive a confirmation email to the address registered on your account. Contact support if you do not receive confirmation within a few minutes.
Cap what you can add to your balance in any 24-hour period
Set a rolling 7-day maximum for deposits across all payment methods
Control your total monthly funding with a calendar-month cap in PKR
Stop betting automatically once your daily losses hit your defined threshold
A 7-day rolling cap on total net losses — helps prevent prolonged losing streaks
Get notified when your session reaches the duration you have pre-set
Temporary betting restriction while account access is preserved for records
Full account block for 6 months, up to 5 years or permanently on request
Self-exclusion is the strongest player-protection tool available on jjwan. When you self-exclude, your account is suspended immediately and all promotional communications stop. jjwan will take reasonable steps to prevent re-registration under the same identity during the exclusion period.
Self-exclusion periods available on jjwan are listed to the right. You can request self-exclusion directly from your account settings or by contacting our support team at [email protected]. Exclusion requests submitted to support are processed within one business hour.
During an active self-exclusion, you will not receive any bonus offers, deposit prompts or promotional emails from jjwan. Any remaining verified balance at the time of exclusion will be available for withdrawal. We will not contact you about promotional matters until the exclusion period has formally ended and you have actively requested to reactivate your account.
If you believe you are struggling with a gambling problem, we strongly recommend choosing the longest exclusion period available. Permanent exclusion is available if you feel that is the right choice for you — this decision can be made at any time.
Minimum exclusion period. Suitable for players who want a significant break with a defined review point at the end.
A full calendar year away from the platform. Most commonly selected by players advised by a counsellor or support organisation.
Extended exclusion for players who want a longer structured break as part of a broader recovery plan.
Long-term exclusion for players who need a sustained period away from all gambling activity on jjwan.
Permanent account closure. This option is irreversible. jjwan will retain your identity information to prevent future re-registration.
Access to jjwan is strictly limited to adults aged 18 years or older — or the higher minimum age required by the operator or applicable license jurisdiction, whichever is greater.
We conduct mandatory identity and age verification (KYC) for all accounts. Where we identify or have reasonable grounds to suspect that an account holder is under the applicable minimum age, the account is suspended immediately, all transactions are frozen and any funds deposited will be returned after investigation.
If you are aware of a minor attempting to use jjwan, please contact us at [email protected] immediately. We take underage gambling extremely seriously.
Being aged 18 does not automatically make gambling lawful in Pakistan. The Prevention of Gambling Act, 1977 and other applicable laws may impose restrictions regardless of age. Understanding your local legal position is your personal responsibility.
If gambling is causing harm to you or someone you know, reaching out is the right move. The following types of support are available.
If gambling is becoming a concern, our support team is a non-judgmental first point of contact. We can help you set limits, activate a cool-off, or process a self-exclusion request immediately. Reach us 24 hours a day, 7 days a week by live chat or email.
Problem gambling is a recognised behavioural condition and professional support is available. Organisations specialising in gambling addiction and behavioural health can provide confidential counselling, helplines and treatment pathways. We recommend speaking to a qualified counsellor or behavioural health professional in your jurisdiction if you believe gambling is harming your life.
Seeking help is a sign of strength, not weakness. Behavioural health support is available in Pakistan through trained mental health professionals.
jjwan's operating licence is issued in an international jurisdiction. Responsible gambling support organisations recognised by that licence authority may provide additional resources and helplines. jjwan's support team can direct you to the appropriate recognised organisations under our applicable licence framework upon request.
Contact [email protected] and ask for responsible gambling organisation contacts relevant to your situation.
Gambling harm often extends beyond the individual player to affect partners, family members and close friends. If someone you know is gambling excessively — whether placing large bets on PSL matches or spending extended hours on online casino games — understanding the signs and how to approach the conversation can make a significant difference.
Support groups for families affected by problem gambling exist in many countries. In Pakistan, general mental health support services and family counselling practitioners may be able to provide guidance. You can also contact jjwan's support team to request advice on how to raise a concern about another person's account.
Pakistan Legal Reminder: Online gambling is subject to legal restrictions in Pakistan, including the Prevention of Gambling Act, 1977. jjwan does not claim to be regulated, licensed or endorsed by any Pakistani government authority. Responsible gambling tools on this page are provided as a player safety measure. Users remain personally responsible for understanding and complying with all applicable laws in their jurisdiction.
These guidelines will not prevent all gambling harm, but following them consistently significantly reduces risk.
Set a gambling budget in PKR that is separate from your essential expenses. Never use rent money, savings or borrowed funds for betting.
Betting on cricket or casino games should be enjoyable. If you are relying on winnings to meet financial obligations, step back immediately.
Trying to recover losses by placing larger or more frequent bets is one of the most common pathways into problem gambling. If you are behind, log off and return another day.
Use jjwan's session timer. Step away from the screen regularly. Prolonged, uninterrupted sessions impair judgement and increase spending beyond intended amounts.
The best time to set deposit limits, loss caps and session timers is before you start playing — not after. Visit the homepage and set up your safety controls as your first step.